Designed and launched an AI-powered business credit platform, simplifying complex financial workflows into clear, guided experiences.

Shaped product vision and strategy through user research, competitive analysis, and iterative prototyping.

Partnered with engineering and compliance to create scalable solutions that balanced usability with regulation.

Delivered executive-level design briefs that connected user insights to growth opportunities.

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Reimagined the payments experience, reducing operational costs by $3M and modernizing user flows.

Boosted customer satisfaction by 18% through frictionless UX improvements.

Introduced rapid prototyping and iteration practices that increased team velocity by 35%.

Collaborated cross-functionally to integrate AI-assisted payment verification and automation

Modernized the Pledged Asset Loan (PAL) experience, cutting application cycle times by 30%.

Delivered DocuSign-integrated prototypes that improved advisor–client collaboration and boosted NPS by 12%.

Benchmarked design patterns across fintech competitors to guide Schwab’s digital transformation roadmap.

Created executive presentations that influenced AI integration and customer experience strategy.

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Directed UX design for the AVENIO Designer, a global oncology platform used by labs worldwide.

Built scalable design systems and prototyping frameworks, reducing compliance cycles from 3 weeks to 4 days.

Advocated for data-driven workflows and automation that enhanced precision and reduced human error.

Mentored global design teams in research synthesis, visual hierarchy, and accessibility standards.

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Led design for interactive STEM learning tools serving 300M+ global users.

Created teacher dashboards and student heatmaps that cut reporting time by 50% and improved engagement.

Collaborated with educators to align design with measurable learning outcomes.

Established design operations that scaled globally across multiple learning platforms.

Taught graduate-level UX and Visual Design courses, connecting design theory with real-world product execution.

Mentored 25+ thesis projects, several of which evolved into published works, commercial products, or funded startups.

Redesigned curriculum for UX and interaction design tracks, increasing program enrollment by 15% year over year.

Organized public design showcases and portfolio reviews, bridging students with industry professionals and emerging tech startups.